Handy How To Guides
The basics you need to get up and running with Voyc features
How to Create a Scorecard on Voyc
Voyc User Profile and Security
How to Grade Conversations on VoycAn walkthrough the process of quality assuring assessed conversations.
How to View Sentiment on VoycUnderstand how customers feel about their interactions using sentiment metrics and make informed decisions to improve customer experience
How to Generate QA Reports on VoycGenerating reports on the Voyc App.
How to resolve alerts.
Viewing and Understanding your Overall Score
How to View Your Scorecard on Voyc
How to create a channel on Voyc
Providing Scorecard Route Feedback on Voyc
Accessing Reportable Conversations for Actionable Insights
Rescoring Conversations on Voyc
Improving Alert Keywords
Workflows on Voyc
Reviewing and Actioning Alerts on Voyc
Conversation Archiving on Voyc
Setting up Alerts On Voyc
Updating and Refining Scorecard Keywords on Voyc
How to Add Members and Create Teams on Voyc
Getting Started with Scorecard Templates
Getting Started with Alert Templates
Using Joyc for AI Keywords
How to Check Keyword Duplication on a Scorecard
Generating Org Level Reports on Voyc
Integrating Connex and Voyc
Setting up and reviewing Transcription settings
Wildix PBX and Voyc Integration
Setting up the Naming Convention
Using JOYC AI for Alerts Keywords
Managing Voyc Staff Access to Your Organisation
Fixing Scorecard Validation Errors and Warnings
Using Search Commands to Find Conversations Faster