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Handy How To Guides
The basics you need to get up and running with Voyc features
By Sihle and 3 others4 authors8 articles
How to Create Generation 3 Scripts on VoycA walkthrough the process of creating a Generation 3 Script on the Voyc system.
Voyc User Profile and Security
How to Grade Conversations on VoycAn walkthrough the process of quality assuring assessed conversations.
How to View Sentiment on VoycUnderstand how customers feel about their interactions using sentiment metrics and make informed decisions to improve customer experience
How to Generate QA Reports on VoycGenerating reports on the Voyc App.
How to resolve alerts.
Viewing and Understanding your Overall Score
How to View Your Script on Voyc