Listening to and reviewing conversation audio files can be time-consuming and inefficient. Voyc simplifies the process by converting your audio conversations into transcripts as conversations are uploaded to your channel. Transcription speeds up the review process and makes it easier to analyse key points from the conversation without the hassle of manual transcription. Voyc enables you to set up or configure how conversations should be transcribed and uploaded to your channel. In this article we will show you how to set up your transcription settings.

To get started with transcription, begin by setting up your transcription settings at organisation level. These settings will apply across your organisation but can later be customized for each individual channel as needed. This flexibility allows you to manage transcription preferences across the organisation while also enabling you to tailor settings to the specific needs of individual channels.

To set up organisation’s transcription settings, go to the navigation pane, select Settings to access your Organisation Settings page. Navigate to the Audio tab where you can access and manage your transcription requirements to align with your organisation’s needs.

Fill in the details, you can do so by following these steps:

1. Minimum Conversation Length: Specify the minimum length of a conversation that should be transcribed. Once done click save.

2. Minimum Dead-Air Length: Set the minimum duration of dead air that the system should detect before proceeding with transcription. Click save to apply this setting.

3. Vocabulary Keywords: Add specific vocabulary keywords that are relevant to your context. For instance, any keywords that are industry-specific jargon than cannot be found in an English dictionary e.g. “iPod”. Once done adding the keywords click add. A toaster message will appear in the right corner of your screen to confirm that you’ve successfully added a keyword.

The GIF below illustrates how to set up your Organisation's transcription settings.

Now that your organisation’s transcription settings are configured, you can set up specific transcription settings for individual channels within your organisation. These channel-level settings apply only to the selected channel, allowing you to tailor transcription to its unique needs. For example, if the Sales channel uses specific vocabulary, you can add these keywords to enhance transcription accuracy in conversations for that channel.

To set up channel transcription, go to the navigation pane, select Configurations, and then click on the Audio tab. This opens the channel transcription settings page, where you can configure settings based on the channel’s unique requirements.

Follow the same steps as when configuring organisation transcription settings to set up the Minimum Conversation Length, Minimum Dead-Air Length, and Vocabulary Keywords for your channel.

The GIF below illustrates how to set up your Channel’s transcription settings.

All conversations sent to Voyc via integrations that meet the requirements set such as the Minimum Conversation Length will be transcribed.

To view your uploaded conversations click conversations on the channel menu. You'll see a list of all your conversations. Select the conversation that you want to view by clicking on it on the list of conversations. You’ll be directed to its page on the left side below the media player.