💡Become a Super User with Voyc Village
Ready to configure your workspace and add team members to the platform? This article will guide you through the process of adding members and teams on Voyc.
Adding Members to the Voyc Organisation
If you have permissions of an owner or admin on Voyc you can add your team members on Voyc to collaborate with you. Follow these steps to get started:
On the navigation pane, go to Settings and then click Members.
The user administration page will be opened. You can then navigate to the Invite Users section.
Enter the user's email address and click Invite. This will trigger an an email invitation to be sent to the user prompting them to accept your invitation and create their credentials on Voyc.
📌 Take Note: Only users with Admin or Owner permissions will have the ability to add new members and set their permissions on the Voyc system.
This GIF illustrates the initial steps of adding members to your workspace.
Upon accepting their invitations and creating their credentials, users will automatically be assigned the role of a User on Voyc. You have the option to modify their permissions as required. Additionally, you can invite them to join specific channels within the system.
This GIF illustrates the various roles on Voyc that can be assigned to users.
📌 Take Note: If the status is Resend Invite, it means the member has not yet accepted the invitation. For members who have accepted the invitation, the status will be marked as Active.
Creating Teams on the Voyc Organisation
Creating a dedicated team for specific responsibilities on Voyc can significantly enhance efficiency. For example, you can create a team for members responsible for resolving alerts or a team focused solely on coaching tasks in your workflow. To do this, simply create the teams on Voyc and add the relevant members who are already part of the Voyc Workspace. Follow these steps to get started:
Click Settings and go to the Teams section.
Click on Add Team.
Name your team and provide a description explaining its purpose, such as resolving alerts.
Add the relevant members that should be part of the designated team.
This GIF illustrates how to add teams on Voyc
💡Voyc Tip: Establish a dedicated team, such as "QA-Grading," responsible for call grading on Voyc. Once this team is created, you can limit the grading workflow tasks exclusively to this team. As a result, any individual not part of this designated team will be unable to access the grading workflow task.
Frequently Asked Questions
Can I change user permissions at any point?
Can I change user permissions at any point?
Yes, you can change permissions of a user at any point. You can do so by navigating to Settings and select Members, you will then spot a list of the users you have added including their roles.
Is there a selected number of users I can add?
Is there a selected number of users I can add?
Yes, the number of users you can add depends on your plan. While you can have unlimited viewers and commenters, the selected number of users who can perform actions on the system varies depending on your plan.