If you’ve recently updated your scorecard by adding scorecard keywords, adding new groups or nodes, Voyc allows you to rescore a certain number of conversations against your newly updated scorecard. This way you can see if the changes you made to the scorecard are effective. This article will guide you through the process of rescoring conversations on Voyc.
Getting Started with Rescoring Conversations
Once your scorecard has been updated, ensure that it is published and activated so that conversations can be assessed against it. To get started with rescoring your conversations, follow these steps:
Click Conversations on the side navigation bar
Select the conversations that you’d like to rescore. If you’d like to select all conversations on the current page, click on the select all box at the top right-hand corner of the heading row on the conversations list. To select conversations on other pages, use the navigation arrow to move to the next page and continue selecting the conversations you need rescored.
📌 Take Note: You are only limited to rescore a maximum of 250 conversations per batch.
Once conversations are selected, click on the rescore conversations icon on menu bar situated at the top-right corner of the conversations page.
A popup will appear prompting you to acknowledge the following:
agree to the approximate time it will take to rescore your conversations i.e.,10 minutes; and
agree that all grading progress for the selected conversations will be reset.
Acknowledge these conditions by clicking the tick boxes and then proceed to click the rescore conversations button to initiate the process of rescoring.
Upon clicking the rescore conversations button a toaster message confirming the success of the request will appear.
This GIF illustrates the process of rescoring conversations
Once the rescoring process is complete, you can begin to test your rescored conversations against the updated scorecard by grading a sample of conversations.
📙 Learn More: If you’d like to learn how to grade conversations read this article.
Frequently Asked Questions
How do I know that my conversations have been rescored?
How do I know that my conversations have been rescored?
To see if your conversations have been rescored, you have go into a conversation and open the grading panel to see if the scorecard name is updated to the new activated scorecard.
How long do I have to wait to rescore my next set of conversations?
How long do I have to wait to rescore my next set of conversations?
You can do 2 rescores per minute.
Does the time it takes to rescore depend on the amount of conversation?
Does the time it takes to rescore depend on the amount of conversation?
The time may vary depending on the load on the platform. However it could take up to 10 minutes but the durations is usually shorter.