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How to View Your Scorecard on Voyc
How to View Your Scorecard on Voyc
Anathi Booi avatar
Written by Anathi Booi
Updated over 2 months ago

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In this help doc, you will discover the different options at your disposal for viewing your scorecard on Voyc. Knowing the options available for you to view your scorecard can help minimise the time spent on navigation and enhance keyword checking.

Once you've set up your agent scorecard, navigating through its components to make updates can become quite difficult. For instance, when adjusting keywords on your diagram, you may often find yourself relying on using the search bar or endlessly scrolling through the scorecard canvas. This process can be time consuming, especially if your scorecard consists of numerous groups and nodes.

This GIF shows the diagram view and how to locate keywords in this view

Now, there's an alternative option to view your scorecard in a document-style view. The below GIF shows you how to switch from the diagram view to document view

How to get Started with your Document View

1. Search for groups in the document view

For lengthy scorecard documents, make use of the search bar to quickly locate desired  sections or groups. The GIF below demonstrates how to search for groups in the document view.

2. Filter by node

To focus on a specific node type i.e. statement, question or option you can exclude nodes by clicking on them. This action filters your scorecard document displaying only nodes you want to see. This GIF below shows how you can exclude node types.

3. Displaying group contents

To assess to contents of a group such as the type of node used, keywords, weightings and connections, you can simply expand each group

The GIF shows you how you can expand scorecard groups to clearly see phrases, along with the keywords added per phrase.

Advantages of using the document view

This feature allows you to see your scorecard in a document format and helps you envision it as a scorecard, it offers you a seamless experience to navigate for in-depth analysis.

In the document view you clearly see the below:

  1. Groups and their respective points;

  2. Phrases and the type of node selected;

  3. Keywords added per phrase;

  4. The chosen phrase criticality.

By following the above steps you can easily access your scorecard as a document and analyse its contents to improve your efficiency.

Frequently Asked Questions

Can I expand all scorecard groups at once in the document view?

Yes you can expand all the scorecard groups at once by clicking on the expand scorecard groups button on the top right corner

Can I edit the scorecard in document view?

You cannot edit in the document view, to the edit scorecard you have to switch back to the diagram view, However, this update is currently in progress in our pipeline.

Is there a limit to the number of keywords that can be displayed in each scorecard group?

There is no limit of keywords displayed in each group.

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