In this article:
Access Your User Profile
Your User Profile allows you to capture or update key personal details as well as manage security settings for your password and two-factor authentication. To access the User Profile page
Click on Account in the bottom left of the screen
Click on the pencil icon next to your user name
On the User Profiles page you will see three sections:
Basic Details
Password
Two-Factor Authentication
Let’s look at each of these more closely
Capture Basic Details
Here you can add your name and job title. Completing this information will help us provide more personalised insights and updates for you in the future, so we highly recommend filling it out. To do so
Enter your First Name and Last Name in the provided fields
Select your Job Title from the drop-down list
Click Save to apply the changes
Update Your Password
Here you can update your password at any stage. To do so, simply
Enter your Current Password first
Enter your New Password
Minimum 14 characters
Must contain alphabetic characters
Repeat New Password
Click Save to apply the changes
Use Two-Factor Authentication
Two-Factor Authentication (2FA) provides an extra layer of security for your account. By enabling 2FA, you add a second step to the login process (entering a random token), significantly reducing the risk of unauthorised access. It offers peace of mind and ensures that only you can access your account, even if your password gets compromised.
Set up 2FA
Click on Activate 2FA and select an authentication method
Authenticator App
This method requires you to install an authenticator app such as Google Authenticator or Authy and then follow the steps below:
Select Authenticator App on Voyc and click Next
Open the authenticator app, select the option to add a new account and then scan the QR code shown in Voyc
The authenticator app will generate a 6 digit code / token - enter this into the Authentication token field on Voyc
Click Authorise and your account is now secured with 2FA
Email Authentication
With this method, you do not need any additional apps - we’ll use your registered user email address.
Select Email Authentication and click Next
You will receive an email with a 6 digit code / token - enter this into the Authentication token field on Voyc
Click Authorise and your account is now secured with 2FA
Deactivate or Edit 2FA
If you want to deactivate your 2FA for any reason, you can do so by clicking on the red Deactivate 2FA button. You will also need to do this if you want to change authentication methods, e.g. from Email to App or vice versa.
Log in with 2FA
Once you have activated 2FA, there will be second step to your login process. To log in with 2FA:
Enter your Email Address and Password and click Login
You’ll then see a new screen with a field for your 2FA Token
If using an authenticator app, open it to get the unique code.
If using email, check your inbox for the 2FA code.
Enter the code from the app or email into the 2FA Token field and click Login
Should you have any further questions or encounter any issues, our support team is here to assist you. We're committed to helping you make the most of your experience on our platform!