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Feature Highlights
Everything you need to know about new features on Voyc
📢 Platform Experience Update: New Home Landing Page
📢 New Feature: Easily move Phrases between Script Groups (Private Beta*)Configure and update your scripts faster, more intuitively and precisely with our new Drag and Drop functionality!
📢 New Feature: Conversation Grading Summary Report (Public Beta*)Shorten your feedback loops and enhance agent coaching with the Beta Version release of Conversation Grading Summary Report export!
📢 New Feature: Linking to CommentsLink to Comments: effortlessly share specific comments, streamlining communication and collaboration!
📢 New Feature: Tailored Templates for Scripts and Alerts (Public Beta*)
📢 Updates to User Profiles: 2FA and Job TitlesExpanded User Profiles for personalised insights and updates. Extra security layer with two-factor authentication (2FA)
📢 Experience the Upgrade: Enhanced Grading Experience Now Live!Platform-wide upgrade of grading functionality brings clearer "Pass" and "Fail" changes as well as a new "N/A" (not applicable) option
📢 Overall Score Drill Down: Beta** ReleaseWith Overall Score Drill Downs, you gain unparalleled insights and granular analysis, empowering you to explore your data like never before
The Smart Way to Evaluate Performance: All-New Overall Score Metric and Reports Updates
Unlock the Power of Customer Sentiment with Voyc's New Metrics
Dashboard and AnalyticsThe ultimate dashboard for contact center
Categories and FiltersHow to categorize , filter and export conversations