With Overall Score Drill Downs, you gain unparalleled insights and granular analysis, empowering you to explore your data like never before.

Following months of meticulous development and rigorous testing, including comprehensive internal assessments and a successful Private Beta phase, we are excited to present this groundbreaking addition to all users as a Public Beta** release.

📊Comprehensive Channel View: Gain deeper, more granular insight into your call centre's performance with the new comprehensive Channel View.

🎨Intuitive Colour-Coding: Easily spot top and bottom performing areas in call scorecards using our intuitive colour-coding. Quickly identify critical aspects and take action to enhance your operations.

🔎Enhanced Scorecard Group Analysis: Refine your focus on the areas that truly matter using our search, sort, and filter options for Scorecard Groups. Pinpoint specific sections that demand attention and perform more assessments faster and in greater detail.

🔬Detailed Phrase-Level Adherence Scores: Dive deeper into each group with our phrase-level adherence scores, colour-coded for intuitive analysis. Identify specific areas for enhancement and optimise agent performance.

**A Note on Beta Functionality

It’s important to note that, as this is a beta version, you may encounter some issues. These can range from minor UI quirks to possible data inaccuracies or discrepancies. We appreciate your understanding and patience during this testing phase.

We want to extend our gratitude to all our dedicated beta testers whose invaluable feedback has helped refine and polish this feature to its current state. Now, it's your turn to experience the power of overall score drill downs and take your analytics to a whole new level! We greatly value your insights and expertise around the QA process so please send through any questions, concerns, or feedback that you have on this or any other of our features.

For more information on accessing and using the Overall Score on Voyc, please see this handy how-to article.