A major Voyc milestone, this update marks the first step towards our goals of providing a full agent coaching suite, including the much-requested Agent View Dashboards. Easily export and share Grading Summaries for specific conversations to use for targeted coaching and effective goal-setting with selected agents.
🧠 Informed decision making: Make smarter coaching decisions with per-conversation insights into your agents’ strengths and areas for improvement.
🎯 Goal Setting: Drive agent, team and, ultimately company, performance by setting clear, measurable goals based on the performance shown in these reports.
⏰ Time-Saving: Download your agents’ summaries and share them directly with ease as email attachments or via other internal communication platforms. Streamlined process means more time for coaching and review.
This feature is currently available on all Workspaces in a Public Beta* version. We’d love to hear your thoughts on how it’s improving your workflows and where we can add even more value through additional updates to the functionality!
*💡 What is a Public Beta Version?
The feature is available for use and testing by all customers before the official release. While generally functional, there may be some minor lingering issues. Your feedback is invaluable in improving your experience - help us shape it to perfection!