Our latest release is here, packed with powerful tools and insights to elevate your quality assurance processes. We've enhanced the dashboard experience and streamlined reporting options to revolutionise how you assess performance and drive improvements.
Overall Score Metric Updates
Available Now!
And the highly-anticipated news you've been waiting for: we are thrilled to introduce the all-new Overall Score on both organisational and channel levels, which rolled out incrementally over the past two weeks.
Get a comprehensive view of your organisation's performance, filter results by date and specific channels, and compare scores across different channels using the dynamic organisational graph. With this game-changing feature, you can effortlessly uncover key insights for each channel's overall score.
Keep an eye out for additional help docs and product tours of these updates, coming soon.
Coming Soon!
But that's not all! Our next dashboard enhancement, the channel-level overall score drill-down, is targeted for release in the next few weeks. This visually captivating, colour-coded view will break down your channels’ scores by script group and phrase adherence, enabling you to understand your performance at an even more granular level, making data-driven decisions a breeze.
Updates to QA Reports Downloads
We've also made our Gen 3 Reports even more accessible and powerful. You can now generate these new, more robust, single-sheet QA reports in one of two ways:
Directly within each channel from the Reports tab; and
From the Scores by Channel list drill down of the Overall Score metric
Generation 2 Script’s Retirement is Imminent
As part of our ongoing commitment to innovation, we are moving forward with our plan to deprecate Gen 2 reports. Starting now, Gen 2 reports are no longer available via the Voyc platform. Prepare for a new era of quality assessment with our game-changing features and improvements.
We need your Feedback
At Voyc, we carefully consider all feedback and requests from our valued customers when building anything. We would appreciate any feedback you have on these new metrics, including how they help you gain deeper insights and how we can make them even more valuable.
These updates are available now on your workspace so please try them out and let us know what you think! As always, we are here to support you every step of the way.