Conversations
Everything conversations, including how to find them, download them and rescore them
14 articles
- How to Upload Conversations (Manually)Learn how to upload your calls or conversations to Voyc manually
- Improving Audio Quality of CallsFive key practices to ensure high quality audio and transcription on Voyc.
- Pagination and increasing the page displayChange the number of conversations listed on a page
- Searching for Phrases in ConversationsQuickly find what matters most by searching for keywords or phrases across your conversations
- How to Filter Conversations in VoycQuickly find the exact conversations you need without scrolling for hours
- Using Search Commands to Find Conversations Faster
- How to Sort your Conversation ListQuick ways to organise your conversation list so you can review the right calls faster.
- How to Download Conversation Audio and TranscriptsLearn how to download a conversation’s audio or transcript so you can share it, attach it to an email or keep it for reference
- Accessing Reportable Conversations for Actionable Insights
- Rescoring Conversations on Voyc
- Conversation Archiving on Voyc
- How to Manually Merge Your ConversationsCombine split conversations into one continuous conversation for smoother reviews and accurate insights.
- How Voyc Delivers Accurate Transcripts
- How to Set Up Automatic Call MergingAutomatically group related calls into a single conversation so QA teams review the full customer journey, not fragmented moments