Conversations
Everything conversations, including how to find them, download them and rescore them
How to Upload Conversations (Manually)Learn how to upload your calls or conversations to Voyc manually
Conversation Best Practices (Infographic)Five key practices to ensure high quality audio and transcription on Voyc.
Pagination and increasing the page displayChange the number of conversations listed on a page
Searching for Phrases in ConversationsQuickly find what matters most by searching for keywords or phrases across your conversations
How to Filter Conversations in VoycQuickly find the exact conversations you need without scrolling for hours
Using Search Commands to Find Conversations Faster
How to Sort your Conversation ListQuick ways to organise your conversation list so you can review the right calls faster.
How to Download Conversation Audio and TranscriptsLearn how to download a conversation’s audio or transcript so you can share it, attach it to an email or keep it for reference
Accessing Reportable Conversations for Actionable Insights
Rescoring Conversations on Voyc
Conversation Archiving on Voyc
How to Manually Merge Your ConversationsCombine split conversations into one continuous conversation for smoother reviews and accurate insights.
How Voyc Delivers Accurate Transcripts
How to Set Up Automatic Call MergingAutomatically group related calls into a single conversation so QA teams review the full customer journey, not fragmented moments