Reporting and Analytics
Where to find info on reports and dashboards
Understanding Alert Reports in VoycLearn how to view, export and analyse alert activity across your organisation using the Alerts Triggered and Alert Raw Data reports
Using the Report LibraryEasily track, manage and download your reports all in one place
Generating Org Level Reports on Voyc
How to Generate Channel Level Reports on VoycGenerating reports on the Voyc App.
Viewing and Understanding your Overall Score
How to View Sentiment on VoycUnderstand how customers feel about their interactions using sentiment metrics and make informed decisions to improve customer experience
Updated Organisational Level Workflow ReportsBuilt from customer feedback, this upgraded report helps QA teams work smarter, track progress, and spot risks before they grow.