Reporting and Analytics
Where to find info on reports and dashboards
15 articles
- Understanding Alert Reports in VoycLearn how to view, export and analyse alert activity across your organisation using the Alerts Triggered and Alert Raw Data reports
- Using the Report LibraryEasily track, manage and download your reports all in one place
- Generating Org Level Reports on Voyc
- How to Generate Channel Level Reports on VoycGenerating reports on the Voyc App.
- Viewing and Understanding your Overall Score
- How to View Sentiment on VoycUnderstand how customers feel about their interactions using sentiment metrics and make informed decisions to improve customer experience
- Organisational Level Workflow ReportsBuilt from customer feedback, this upgraded report helps QA teams work smarter, track progress, and spot risks before they grow.
- The Voyc ROI ReportLearn what the Voyc ROI report measures, how it helps you understand the value Voyc delivers and how to request a tailored report for your organisation.
- How To Schedule ReportsAutomatically deliver Voyc reports with the right filters, to the right people, at the right time
- Understanding the Organisational Tags Overview ReportA clear view of how your teams label conversations and what that reveals across channels
- How To Use The Agent Insights DashboardLearn how to find the Agent Insights Dashboard and understand agent performance, compliance and scorecard results at a glance, then drill into the exact conversations behind each score.
- How to use Tags in VoycOrganise, surface and act on the moments that matter. Tags let teams label conversations by theme, outcome or risk so you can filter, report and take action.
- Track Changes in Your Organisation with the Event LogSee exactly who changed what in your Voyc setup and when, without having to ask around
- Using Dashboard FiltersNarrow down your dashboards by agent, tag, attribute and more to get straight to the data that matters, organisation-wide.
- How To View Scores By ChannelSee how each of your Channels is scoring. Spot which one needs attention first and drill straight into the conversations behind the numbers.