Your Dashboard shows you how your whole organisation is performing, and Dashboard filters let you make that view entirely your own. Zero in on a single agent's numbers, pull up calls with a specific tag, or line up graded and ungraded calls side by side. Pick your filters and watch every metric across every tab snap into focus.
The Dashboard supports seven filters you can apply freely across all tabs:
Channel - limit the view to one or more specific Channels
Agent - drill into a single agent or group of agents
Confidence - filter by Voyc's transcription confidence level
Call Length - filter by call duration
Grading Status - compare graded vs ungraded calls
Tag - view data against a specific Tag
Attribute - filter by a custom Attribute
Where Filters Apply
Each filter works across all four dashboard tabs. Here is what updates when you filter:
Risk and Compliance Metrics - Overall Score and Total Alerts
Efficiency Metrics - Calls and Total Dead Air
Agent Insights - Score per agent and score per group/phrase
š”Tip: Filters set on the Risk and Compliance Metrics tab carry through to Channel Drill-Down automatically. No need to re-apply them.
How to Apply a Filter
šNote: Each filter type can only be added once. The Date and Channel filters already live in the top bar by default. you can use the drop down to select a different range. The additional filters are added through + Add filter and can be stacked freely alongside each other.
Navigate to your Dashboard.
Click + Add filter in the top bar.
Select the filter type from the dropdown.
Choose your value(s).
Your dashboard data updates immediately.
š” Tip: For filters that support multiple selections, like Tag and Grading Status: after your first selection loads the filter, click the dropdown arrow on the active filter chip in the filter bar to open the full selector and choose additional values.
Removing a Filter
To remove an active filter, click the X beside it.
The Gist
Your whole organisation's performance data, filtered to exactly what matters right now. Stack filters across every dashboard tab and watch your metrics update instantly, whether you're drilling into a single agent, a specific tag, or call quality across the board. Set filters on Risk and Compliance and they carry straight through to Channel Drill-Down too.