🚧 Feature is in beta and available on request
Beta means the feature is still being refined based on customer feedback, so small changes may occur as we improve it.
To get access, contact support@voyc.ai or your Voyc Account Executive.
What are Alert Reports?
Alerts in Voyc keep you in the loop when certain keywords or phrases are mentioned in a call or interaction. They can be used for compliance monitoring, such as flagging when personal or financial information is shared or for sales performance, like surfacing key objections or promotional mentions.
The Alerts Triggered Report and Alert Raw Data Report give you insight into which alerts are being triggered and how often, which teams or users they relate to and the underlying detail behind those triggers. These reports help you understand trends, refine alert settings and spot training or compliance opportunities early.
Why These Reports Matter
The Organisational Level Alert Reports provide visibility into how alerts are performing across every channel, timeframe and team. Whether you’re using alerts for compliance, QA or sales enablement, these reports turn scattered insights into structured, actionable data.
Think of it as your alerts dashboard in spreadsheet form. It answers questions like:
How many alerts were triggered last week?
Which alert types are most common?
Which channels or agents are generating the most alerts?
Here are some of the things you could do with these reports:
Track how often and where specific alerts are triggered across the organisation and channels
Audit which conversations or agents are linked to recurring alert types
See which alerts appear most frequently over time
Measure how long, on average, alerts take to be resolved
Spot early signs of compliance risks, emerging trends or missed opportunities.
Identify performance patterns across teams or products
Support coaching and QA processes
In short, these reports give you the power to move from reactive alert handling to proactive trend management, while providing documented evidence to support protocols and ensure company policy is followed based on alert type.
What the Report Contains
The Organisational Alerts Triggered Report is fully filterable by Date, Channel, Confidence Score and Call Length, so you can tailor the results to focus on the areas most relevant to your team. To make the report even more transparent, the selected filters are also displayed on the downloaded file, so you always have a clear record of the parameters behind the data.
Once generated, the Excel file opens with several sheets, each with a specific purpose:
Summary Overview – Organisation: A top-level summary of all resolved, unresolved and false triggered alerts across your channels, including the average time to action.
Summary Overview – Channel: A channel-level breakdown showing each alert type, its status and the average time to action per channel.
Agents Summary: A per-agent summary listing the total number of alerts triggered, along with their statuses and average resolution time.
Channel and Agents Summary: A combined overview showing alert types, severity and severity per agent across each channel.
Organisation Pivots: A pivot-ready sheet showing alert types vs channel, alerts vs agents per channel and the average number of alert types triggered per agent.
Channel Pivots: Displays the average number of each alert type per agent, making comparisons quick and easy.
Together, these sheets give a comprehensive view of alert performance and distribution across your organisation, without the need for manual analysis.
Alerts Raw Data Report
The Alerts Raw Data Report contains the same underlying data as the Alerts Triggered Report, but in a single, unsectioned table. It’s best suited for analysts or admins who want to build custom dashboards or merge alert data with other Voyc exports, such as QA or Workflow reports.
Like the Triggered Report, it’s fully filterable by date, channel, confidence score and call length and includes your selected filters at the top of the export for full traceability.
💡 Compliment your Alert Reports with our Workflow Reports to really drill down into QA tasks.
How to Generate the Reports
Step 1: Navigate to the report
Go to the Voyc Dashboard.
In the top right corner, click the purple button labelled Org Level Reporting.
Select the report type Alerts Triggered or Alerts Raw Data.
Click Next Step.
Step 2: Apply filters
Channel: Choose one or more channels.
Reporting period: Select your “from” and “to” dates.
Confidence range: Set minimum and maximum percentages (optional but recommended).
Call length: Filter by minimum and maximum call length in minutes (optional but recommended).
Click Next Step.
📝 Note: Currently, the Alerts Triggered Report can only be generated for one channel at a time. You can still access multi-channel data through the Alerts Raw Data Report, which includes the same underlying alert information across all channels. We will be updating it to allow multiple channels soon.
Step 3: Confirm your filters
Review your filters and report details.
Use Previous Step to make changes if needed.
Click Generate Report.
Step 4: Receive and download
A pop-up will confirm the report is generating and show which email it is being sent to
Select Done and check your inbox
In the email, click Log in and Download
You will be redirected to Voyc. Select Download Report
The report will download as an Excel file
📝 Note: The download link will expire after 72 hours.
The Gist
The new Organisational Level Alert Reports bring full visibility to alert activity across Voyc. The Alerts Triggered Report gives you a clean, structured view of which alerts fire most often, where and by whom. The Alerts Raw Data Report provides the complete dataset for deeper analysis or segmentation.
Together, they help teams stay ahead of compliance risks, spot opportunities and build a proactive, data-driven approach to alert management.