🚧 Feature is in beta and available on request
Beta means the feature is still being refined based on customer feedback, so small changes may occur as we improve it.
To get access, contact support@voyc.ai or your Voyc Account Executive.
What the ROI Report is
The Voyc ROI report is a reporting tool your Account Manager uses to turn your call data into a clear, evidence based view of value. It focuses on real usage from your calls, using conservative assumptions so you get a safe and credible baseline.
You will not see the report in your workspace. Instead, your Voyc Account Manager prepares the report for you once your environment is set up with calls, alerts and grading activity. ROI reports are typically shared during quarterly reviews, renewal conversations or wherever you request one, quarterly reviews or renewal conversations.
If you would like one, simply ask your Voyc contact and share any relevant metrics so the report reflects your organisation accurately.
📝 Note: The Beta version of the ROI report is currently built only for environments based in the UK and only includes value streams that are directly measurable using your call data and agreed assumptions. It does not claim guaranteed savings or guaranteed avoidance of fines. f you're in the US or South Africa, never fear - ROI reporting is coming your way soon!
Why the ROI Report is Valuable
Your ROI report gives you a measurable baseline of the value Voyc creates in two key areas. It helps you:
Understand the visibility Voyc gives you into vulnerable customer calls
Quantify the QA hours your team saves by grading inside Voyc
Build internal confidence and clarity around your operational impact
Strengthen business cases and renewal conversations with real call data
It is not designed to show every benefit Voyc delivers, but it does give you the clearest quantifiable starting point.
What the ROI Report Measures
Each ROI report gives you a baseline, measurable view of two value areas.
Liability Surfaced
Voyc detects vulnerability related alerts in your calls. The report summarises:
How many vulnerable customer alerts were surfaced in the period
How these alerts sit across different severity bands
A conservative estimate of the value of that surfaced liability
This is a tool to evaluate the risk against the your CRM. It ensures cases have been logged and treated with care and consistency, reducing your risk through visibility and action.
QA Time Saved
The report compares:
How long manual QA would take if your team listened to calls in full
How long QA takes when grading calls in Voyc
The difference in hours
The associated labour cost saving based on your QA hourly rate
The model uses cautious benchmarks, so the value shown is a safe minimum, not an inflated marketing number.
📝 Note: This report only includes value streams that are directly measurable using your call data and agreed assumptions. It does not claim guaranteed savings or guaranteed avoidance of fines.
How to Request an ROI Report
You can request a report at any time through your Voyc Account Executive or Account Manager.
Tell your Voyc contact you would like an ROI report for a specific period.
Confirm which calls should be included for example a team, product line or the full operation.
Share any configuration metrics that are specific to your industry so the report accurately reflects your environment.
Your Account Manager will handle the rest.
Config Metrics you Can Share to Improve Accuracy
The calculator already uses safe, conservative defaults, but your own numbers make the report more meaningful for your organisation.
To tailor your report, share:
Your QA hourly rate (deduced from annual salaries)
Your team’s typical listening speed
How long manual grading usually takes per call hour
Any industry specific liability benchmarks
Your monthly Voyc subscription amount
Interpreting your Report
The ROI report is made up of four sheets, your Totals, Time Saved, Liability and Configuration page. Your Account Manager will walk you through the detail, but here is a simple guide to help you understand what each sheet tells you at a glance.
Time Saved Page
This page shows how much QA time Voyc helps you save.
You will see:
How long manual grading would have taken vs how long grading took on Voyc
Total time saved according to your calls reviewed
The labour value of that saving according to the total hours of your calls reviewed
The report uses extremely conservative assumptions to avoid overstating efficiency gains.
💡 How to read it
Any positive saving here is a baseline. In reality, Voyc often saves additional time by prioritising calls, surfacing failures automatically and improving sampling accuracy, which are not yet included in this model.
Liability Page
This shows the visibility Voyc gives you into vulnerable customer cases.
You will see:
The amount of Vulnerable Alerts triggered for all your selected calls
The inputs and assumptions that were used in the calculation (these are configurable in the config page)
A conservative estimate of the value of that surfaced liability according to the number and severity of your Vulnerability Alerts
False Alerts are excluded automatically. The pay out values come from FCA and FOS guidance unless you have supplied your own.
💡 How to read it
This page shows the risk that already exists in your calls. Voyc simply surfaces it so your teams can spot, support and protect vulnerable customers more consistently.
ROI Totals Page
This is the summary page where everything comes together.
You will see:
Total time saved
Total liability surfaced
Combined ROI
ROI ratio summarised against your Voyc subscription
A short narrative explaining the outcome
💡 How to read it
Think of this as your snapshot. It shows the minimum measurable value Voyc delivered using conservative, evidence based calculations. The actual operational impact is usually higher because several value streams are not included yet.
The Value Voyc Creates Beyond this ROI Report
The Beta ROI Report is deliberately cautious. It only counts value that can be measured very cleanly from your call data today. Voyc already brings you more value than the report shows. Think of the ROI report as the measurable baseline, then look at everything Voyc surfaces for you on top of that when you build your full business case.
Voyc also supports value related to:
Reduction of complaints
Prevention of fines
Improved compliance pass rates
Reduction in repeat calls or escalations
Coaching improvements
Sampling accuracy improvements
Workflow efficiency gains
Dead air insights
Agent performance uplift
Supervisor workload reduction
Time saved by surfacing failed calls automatically
Visibility into sentiment, talk ratios and behavioural patterns
Some of this can be interpreted from the ROI report, even if it is not counted directly for example:
Risk reduced: if your organisation already logs and manages about 90 percent of vulnerable cases correctly, the liability surfaced number helps you see the remaining 10 percent that Voyc reveals.
Fines prevented: the surfaced liability figure can be used to talk about potential exposure avoided, although it is not shown as a separate line in the model so that the report stays conservative and evidence based.
The Gist
The Voyc ROI report is your value spotlight, it turns everyday call data into a clear story of time saved, risk surfaced and impact delivered. It gives you a conservative, defensible baseline you can take into leadership meetings, renewals and business cases without guesswork. This is the first Beta version of the calculator, so you are seeing the minimum value receipt from Voyc now, with even richer ROI metrics and additional value streams to be added over time.