đ§ Feature is in Beta and available on request
Alpha is the earliest stage of testing. Core functionality being tested with a very small number of highly engaged customers.
What that means for you
Things may break or behave unexpectedly
Features may change as we learn and iterate
Your feedback directly shapes what gets built next
To get access, contact support@voyc.ai or your Voyc Account Manager.
What is Ask Joyc?
Meet Joyc, Voyc's AI assistant designed to help you instantly explore and understand your call data through simple conversational questions. You can ask her things like "Find calls mentioning refunds last week" or "Which of my agents are struggling at the objection stage, and what are the top performers saying instead?"
Joyc connects directly to your Voyc data - drawing on dashboards, reports and up to 100 conversations in a single question - and shows you her sources as she works. Think of her as a personal analyst for your call data: one who delivers insights with the evidence attached, so you can make the decision instead of commissioning the work.
She's in early access, which means this is just the beginning. Joyc will continue to learn, expand and evolve with every update.
đĄ Tip: Joycâs responses are generated using AI. Theyâre designed to be helpful, but sometimes she may interpret or summarise information differently. For more on how she works and why that happens, see Why Joyc Behaves the Way She Does
⨠What's New in Ask Joyc v7 (Milton)
Milton is the biggest update to Joyc yet. Named after the poet who could sustain a single argument across thousands of lines, this version of Joyc doesn't have to answer in one breath. Ask her something that requires real work, and she works the problem.
Deeper thinking. Joyc takes as many steps as a question needs, so hard questions get a real answer rather than a partial one.
Wider reach. She draws on your dashboards, reports and up to 100 conversations at once, and searches your calls to find the ones worth reading.
Visible reasoning. She shows you what she's drawing on as she goes, so the answer arrives with its sources attached.
Document upload. You can now share PDFs directly with Joyc and she'll use them in her analysis.
Expanded chat window. More room to work with when the answer is long.
Why the Ask Joyc Assistant Matters
Ask Joyc saves teams time by turning complex data queries into quick conversations. Whether youâre a QA manager or team leader Joyc helps you:
Find the exact calls or conversations you need in seconds
Monitor compliance and performance across teams and time periods
Uncover customer themes and sentiment without manual analysis
Generate quick, shareable insights for reports, feedback or coaching
Spot trends or issues early so you can act before they grow
Together, these capabilities make it easier to understand performance, improve customer experiences and make confident, data-driven decisions. And as Joyc continues to evolve, her insights will only get sharper.
Where to Find and How to Use Ask Joyc
You can access Ask Joyc directly within your Voyc Channels landing page. This section shows you how to open, use and manage your chat with her.
To open Joyc:
At the bottom right of your Voyc screen, click the Ask Joyc icon. A chat box will appear.
If youâd like more space, select Expand to open the chat in a larger view.
To ask a question:
Start a chat by selecting the Ask Joyc box
Type your message in the orange chat box that says Start typing... You can write up to 250 characters.
Press Enter or click the Send icon to submit your question.
đĄ Tip: You can also click one of Joycâs suggested prompts to get started quickly.
⨠New: You can now upload a file directly to Joyc v7 (Milton). Select the attach icon in the chat and select your file.
To export your chat:
Select Export Chat. Joyc will create a visual PDF version of your conversation that you can download or share.
To start a new chat:
Select Start a new chat at the top right.
To close the chat:
Click the X at the top right of the chat window when youâre done. If you open up Ask Joyc again your chat will still be there.
What You Can Ask Joyc To Do
Joyc is learning fast. She already gives you quick and flexible ways to explore your Voyc data, helping you find answers faster and see your conversations from new angles.
Here are some of the things she can already help you with, and this is only the beginning:
Search and explore up to 100 conversations at once
Summarise calls and transcripts
Analyse agent and team performance using dashboards and reports
Identify issues and alerts
Surface insights and trends
Direct you to key or problematic calls
Generate shareable links and exports
Upload and work with your own documents (PDF)
These are just a few of the ways Joyc can help you today. The more you use her, the more capable sheâll become.
Global Rules and Limits
Joyc works within a few boundaries that define how she accesses and analyses data. These limits help her respond securely and keep your results within the right scope:
You can only access channels and conversations you already have permission for.
Joyc analyses data in 90-day windows and not older than 180 days.
Joyc can search up to 100 conversations in a single question.
If something doesnât appear, double-check your access, the requested date range or whether the data falls outside the available window.
đĄ Tip: Joycâs responses are generated using AI. Theyâre designed to be helpful, but sometimes she may interpret or summarise information differently. For more on how she works and why that happens, see Why Joyc Behaves the Way She Does
The Gist
Ask Joyc lets you explore your Voyc data conversationally. In v7 (Milton), she thinks harder, reaches further and shows her work - searching up to 100 conversations, drawing on dashboards and reports, and delivering insights with the evidence attached so you can make the decision instead of commissioning the analysis.