Ask Joyc is currently in Beta and available on request
What is Ask Joyc?
Meet Joyc, Voyc’s AI assistant designed to help you instantly explore and understand your call data through simple conversational questions. You can ask her things like “Find calls mentioning refunds last week” or “Show me recent long calls about cancellations with low compliance.”
Joyc connects directly to your Voyc data to give you answers in seconds, helping you spot insights, trends and opportunities faster than ever before.
She’s currently in early beta, which means this is just the beginning. Joyc will continue to learn, expand and evolve as she’s developed and used, becoming an even stronger part of your Voyc toolkit over time.
Why the Ask Joyc Assistant Matters
Ask Joyc saves teams time by turning complex data queries into quick conversations. Whether you’re a QA manager or team leader Joyc helps you:
Find the exact calls or conversations you need in seconds
Monitor compliance and performance across teams and time periods
Uncover customer themes and sentiment without manual analysis
Generate quick, shareable insights for reports, feedback or coaching
Spot trends or issues early so you can act before they grow
Together, these capabilities make it easier to understand performance, improve customer experiences and make confident, data-driven decisions. And as Joyc continues to evolve, her insights will only get sharper.
Where to Find and How to Use Ask Joyc
You can access Ask Joyc directly within your Voyc Channels landing page. This section shows you how to open, use and manage your chat with her.
To open Joyc:
At the bottom right of your Voyc screen, click the Ask Joyc icon. A chat box will appear.
If you’d like more space, select Expand to open the chat in a larger view.
To ask a question:
Start a chat by selecting the Talk with Joyc box
Type your message in the orange chat box that says Start typing... You can write up to 250 characters.
Press Enter or click the Send icon to submit your question.
💡 Tip: You can also click one of Joyc’s suggested prompts to get started quickly.
To export your chat:
Select Export Chat. Joyc will create a visual PDF version of your conversation that you can download or share.
To start a new chat:
Select Start a new chat at the top right.
To close the chat:
Click the X at the top right of the chat window when you’re done. If you open up Ask Joyc again your chat will still be there.
What You Can Ask Joyc To Do
Joyc is learning fast. She already gives you quick and flexible ways to explore your Voyc data, helping you find answers faster and see your conversations from new angles.
Here are some of the things she can already help you with, and this is only the beginning:
Search and explore conversations
Summarise calls and transcripts
Analyse agent and team performance
Identify issues and alerts
Surface insights and trends
Direct you to key or problematic calls
Generate shareable links and exports
These are just a few of the ways Joyc can help you today. The more you use her, the more capable she’ll become.
Global Rules and Limits
Joyc works within a few boundaries that define how she accesses and analyses data. These limits help her respond securely and keep your results within the right scope:
You can only access channels and conversations you already have permission for.
Joyc analyses data in 90-day windows and not older than 180 days.
If something doesn’t appear, double-check your access, the requested date range or whether the data falls outside the available window.
💡 Tip: Joyc’s responses are generated using AI. They’re designed to be helpful, but sometimes she may interpret or summarise information differently. For more on how she works and why that happens, see Why Joyc Behaves the Way She Does
The Gist
Ask Joyc lets you explore your Voyc data conversationally. She finds calls, tracks scores and surfaces insights that used to take multiple dashboards to uncover. This is just the beginning, Joyc will keep evolving, getting smarter and faster with every update.