Conversations in a project can be searched in three ways:

  1. Searching for keywords or phrases in conversations throughout a project in the conversation list.
  2. Searching for conversations based on the conversation name.
  3. Searching for keywords or phrases in the conversation transcript view.

In this article, we will cover all of the above search functionalities.

1. Searching for keywords or phrases in conversations throughout a project in the conversation list.

In the example below, the project has 116 conversations in it.

If the phrase "hello" is searched, the list updates to show you how many conversations had that phrase.

The search result also updates to show you the occurrence of that keyword or phrase within the search result. The example below shows us that there are three occurrences of the term "hello" on this listed result.

2. Searching for conversations based on the conversation name.

It is also possible to use the same search bar to search conversations based on the conversation names. In that case, the search result will say "Title Search Match".

3. Searching for keywords or phrases in the conversation transcript view.

When searching within the transcript view, all the search results appear below the search.

You can navigate to the line you are interested in and play the audio directly from that line.


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