Why it matters
When reviewing your conversations, you may want to quickly find a specific word or phrase. The search feature in Voyc helps you find exactly what you need across all conversations or within a single transcript.
Use search to:
Identify common themes or keywords across your conversations
Locate specific customer quotes or agent responses
Jump straight to a key phrase inside a conversation
💡 Tip: You can use search commands for a more advanced search of your conversations, to learn more read this article
Searching across your conversation list
You can search all your conversations directly from the conversation list view.
Open your Channel and select Conversations to view your list.
Type your word or phrase (you can learn how to do an advanced search here) into the search bar in the top right corner and press Enter / Return.
Voyc will scan all your conversations and show only those containing your search term.
Each result includes a preview of where your term appears in the conversation.
💡 Tip: You can use search commands for a more advanced search of your conversations, to learn more read this article
Searching within a single conversation
You can also search for specific words or phrases inside a conversation transcript.
Open the conversation you want to review.
Enter your word or phrase into the search bar above the transcript.
Voyc will highlight every utterance and list all matches below the search bar.
Click any result to jump directly to that point in the transcript and play the audio from that moment.
💡 Tip: Great for finding compliance phrases or key customer feedback without reading or listening to the entire conversation.
The Gist
Voyc’s search makes it simple to find what you need in your conversations. Use the main conversation list to spot themes and patterns or search within a single conversation to locate specific details and moments.