Overview
In this article, we're going to be cover how to set up a channel and also how to adjust all the various channel settings.
Channel details
Input / Edit channel name
Input / Edit the channel description
View Recent Activity
Change channel Status ( Active, Completed, Archived)
Active Status
Completed Status
Archived Status - Only archived channels can be deleted
Channel Members
Invite someone new
Search for the user with their username or email address
Click on add
PS: Only members who have accepted an invite to your Voyc organisation can be added to a channel.
Change member permissions
There are three types of permissions members can have within a specific channel.
Owner
Owns the channel. The person of the highest permission.
Contributor
A contributor can manage the channel.
Viewer
Can only see all the data that's in that specific channel, but cannot adjust anything.
Transcription settings
Define Minimum Conversation Length
Define the minimum length of a conversation that Voyc is allowed to transcribe. Any conversations shorter than the defined lengths will not be processed by Voyc.
Add Vocabulary Keywords and Phrases
Adding vocabulary and keywords is done to increase the accuracy of the transcription.
Script Settings
This is where you create your script. Please refer to the script configuration article on how to configure and adjust your channel script.
Naming Convention
The naming convention here is when you define how Voyc should read the conversation's metadata present in the file.
Alert Settings
This is where you create your script. Please refer to the alert configuration article on how to configure and adjust your channel alerts.