ALEX
All things Agent Learning Experience (ALEX)
🎉Introducing Voyc’s Agent Learning Experience (ALEX)Voyc is proud to announce the launch of our Agent Learning Experience (ALEX) Suite
How to Set Up and Configure Agent Highlights for Your AgentsLearn how to set up Agent Highlights so your agents can access their personalised feedback and insights faster
Getting Started with Agent Highlights as an AgentLearn how to access, log in and start using Agent Highlights in Voyc as an Agent
Assigning Agent Highlight Tasks and Providing Feedback as a ManagerLearn how to assign an Agent Highlight task and reply to feedback within Voyc’s Agent Highlights
Viewing and Actioning an Agent Highlight as an AgentLearn how to find, view and respond to your Agent Highlights in Voyc
How to Set Up ALEX Live for Your OrganisationLearn how to set up ALEX Live so your agents can receive real time guidance on every call and how to configure the cues and scorecards that power it.
Getting Started with ALEX Live as an AgentLearn how to create your Voyc account and login to ALEX Live as an Agent
How to use ALEX Live as an AgentLearn how to set up your audio and use ALEX Live to get real time guidance on your calls.