Key Metrics as at 29 Mar 2023
🎯Monitoring Milestone🎯
300 000 Interactions Reviewed & Actioned!
Earlier this week (27 March), we passed the 300 000 mark for Interactions Reviewed & Actioned!
We're thrilled and humbled to be bringing Consistency and Care to the world every day, and we're confidently moving forward towards reaching the next milestone. Watch this space!
🌟Highlight: Version 2 Call Uploads API🌟
We're excited to officially introduce the first step in our move to more streamlined, self-service setup on Voyc: our brand new Call Uploads API!
Say goodbye to the hassle of FTP and switch to our Call Uploads API for a more efficient and cost-effective solution to your call upload and Quality Assurance (QA) processes. With our API, you can quickly and easily set up and update your channel attributes and metadata without relying on others. You'll have complete control over your configuration updates, enabling you to make changes instantly as your business requirements change.
API uploads will enjoy priority queue processing, making it a more efficient alternative to traditional FTP uploads. By switching now, you can avoid upcoming FTP maintenance and support fees and enjoy greater efficiency and flexibility in your call processing operations.
Don't let FTP hold your business back; take a look at the API Documentation and try our new Call Uploads API today to experience the difference for yourself.
Recent Releases - Dashboards
Over the past few months we've rolled out the first few phases of our new Action-Oriented Dashboards. Note that these dashboards are only available once you've migrated to our Generation 3 Scripts, which you can explore in our Voyc Village Academy
Sentiment Word Clouds
Gain insights into what customers and agents are saying in negative and positive contexts with our sentiment word clouds, filterable to show the speaker you’re most interested in.
Alerts
Gain insights into what customers and agents are saying in negative and positive contexts with our sentiment word clouds, filterable to show the speaker you’re most interested in.
Efficiency Metrics
Gain insights into what customers and agents are saying in negative and positive contexts with our sentiment word clouds, filterable to show the speaker you’re most interested in.
Upcoming Releases
As we round off Q1, we're putting the finishing touches on the following updates. Look our for our new feature announcements in-app.
Gain insights into what customers and agents are saying in negative and positive contexts with our sentiment word clouds, filterable to show the speaker you’re most interested in.
Enhanced QA Report Download Flow
Our new QA report will be available for download exclusively to customers on Scripts Generation 3 via our new Dashboards.
Sentiment over Time
Easily view trends in positive and negative sentiment for a particular period of time and gain insight into how positive sentiment trends influence negative sentiment and vice versa.
Overall Sentiment
Toggle the sentiment you want to see or hide and obtain insights into the overall sentiment of all calls for the selected time frame. Viewable as a pie chart or a list.
Overall Scores
View the average Overall Score for your organisation as a percentage, a graph over time and a graph per channel. Effortlessly obtain a comprehensive overview of performance at a glance and identify problem areas requiring attention and coaching.
