What this is and Why it Matters
The Voyc Service Desk streamlines how you submit SFTP requests, removing unnecessary back-and-forth and reducing wait times.
Instead of going through a middle layer, your request goes straight to the Engineering team. You can also track progress in real time, so you always know what’s happening and what’s next.
Think of it as a direct line to getting your data requests done, faster and with full visibility.
Before you Start
To access the Service Desk, you’ll need:
An Atlassian account
Access to the Voyc Service Desk (we’ll add you if you don’t have it yet)
💡 Tip: If you’ve been invited, you’ll receive an email prompting you to create your account. Accept the invite and follow the instructions to create a password and if needed create an account.
Accessing the Service Desk
You can access the SFTP request portal through the help widget at the bottom right corner of Voyc by opening the chat bot and selecting Request SFTP Management Changes
You can also access the site directly through this link: https://voyc.atlassian.net/servicedesk/customer/portal/139
Once logged in, you’ll see available request types, including SFTP requests.
📝 Note: If you can’t access the portal, it usually means your account hasn’t been granted access yet.
Submitting an SFTP request
Through the Voyc Service Desk you can update Channels, update IP lists or update Agent lists.
Open the Service Desk portal
Select the appropriate SFTP request form
Fill in the required details
Submit your request
Once submitted, your request is automatically routed to the relevant team. You can also follow up and leave comments on any requests you have made.
Track and Manage your Requests
After submitting a request, you can:
View all your requests in the portal
Check status updates
Add comments or additional information
Upload attachments if needed
You’ll also receive email notifications when there are updates.
Troubleshooting access issues
If something’s not working, here are the quick fixes:
Can’t access the portal
Make sure you’re logged into the correct Atlassian account
Try opening the link in an incognito/private browser
Still stuck?
Contact our support team for assistance.