Deepsight (Pty) Ltd trading as Voyc uses certain subprocessors, subcontractors, and content delivery networks to assist it in providing the Voyc Services (“Services”) as described in the Voyc Terms & Conditions. Defined terms used herein shall have the same meaning as defined in the Terms & Conditions.

What is a Subprocessor?

A subprocessor is a third party data processor engaged by Voyc who has or potentially will have access to or process Service Data (which may contain Personal Data). Voyc engages different types of subprocessors to perform various functions as explained below. Voyc refers to third parties that do not have access to or process Service Data but who are otherwise used to provide the Services as “subcontractors” and not subprocessors.

Due Diligence:

Voyc undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed subprocessors that will or may have access to or process Service Data.

Contractual Safeguards:

Voyc requires its subprocessors to satisfy equivalent obligations as those required from Voyc (as a Data Processor) as set forth in Voyc’s Data Processing Agreement (“DPA”), including but not limited to the requirements to:

  • Provide regular training in security and data protection to personnel to whom they grant access to Personal Data;
  • In connection with their subprocessing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, pursuant to applicable data protection laws;
  • Implement and maintain appropriate technical and organizational measures (including measures consistent with those to which Voyc is contractually committed to adhere insofar as they are equally relevant to the subprocessor’s processing of Personal Data on Voyc’s behalf) and provide an annual certification that evidences compliance with this obligation. In the absence of such certification Voyc reserves the right to audit the subprocessor;
  • Promptly inform Voyc about any actual or potential security breach;
  • Process Personal Data in accordance with data controller’s (i.e. Subscriber’s) documented instructions (as communicated in writing to the relevant subprocessor by Voyc);
  • Cooperate with Voyc in order to deal with requests from data controllers, data subjects or data protection authorities, as applicable.

 

This policy does not give Customers or Users of Voyc any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Voyc’s engagement process for subprocessors as well as to provide the actual list of third party subprocessors, subcontractors and content delivery networks used by Voyc as of the date of this policy (which Voyc may use in the delivery and support of its Services).

Process to Engage New Subprocessors:

For all Customers or Users of Voyc who have executed Voyc’s standard DPA, Voyc will provide notice via this policy of updates to the list of subprocessors that are utilized or which Voyc proposes to utilize to deliver its Services. Voyc undertakes to keep this list updated regularly to enable its Subscribers to stay informed of the scope of subprocessing associated with the Voyc Services.

Pursuant to the DPA, a Customer or User of Voyc can object in writing to the processing of its Personal Data by a new subprocessor within thirty (30) days after updating of this policy and shall describe its legitimate reasons to object. If Customers or Users of Voyc does not object during such time period the new subprocessor(s) shall be deemed accepted.

If a Customer or User of Voyc objects to the use of a subprocessor pursuant to the process provided under the DPA, Voyc shall have the right to cure the objection through one of the following options (to be selected at Voyc’s sole discretion):

(a) Voyc will cease to use the subprocessor with regard to Personal Data;

(b) Voyc will take the corrective steps requested by Customer or User of Voyc in its objection (which remove Customer or User’s objection) and proceed to use the subprocessor to process Personal Data; or

(c) Voyc may cease to provide or Customer or User may agree not to use (temporarily or permanently) the particular aspect of a Voyc Service that would involve use of the subprocessor to process Personal Data.

Termination rights, as applicable and agreed, are set forth exclusively in the DPA. The following is an up-to-date list (as of the date of this policy) of the names and locations of Voyc subprocessors, subcontractors and content delivery networks (including members of the Voyc Group and third parties):

Infrastructure Subprocessors – Service Data Storage

Voyc owns or controls access to the infrastructure that Voyc uses to host Service Data submitted to the Services, other than as set forth below. Currently, the Voyc production systems for the Services are located in co-location facilities in the United States and Europe. Customer and User accounts are established in one of these regions based on where the Customer or User is located; the Customer or User’s Service Data subsequently remains in that region unless agreed between the Customer or User and Voyc, but may be shifted among data centers within a region to ensure performance and availability of the Services. The following table describes the countries and legal entities engaged in the storage of Service Data by Voyc.
 

Service Specific Subprocessors

Voyc works with certain third parties to provide specific functionality within the Services. These providers are the Subprocessors set forth below. In order to provide the relevant functionality these Subprocessors access Service Data. Their use is limited to the indicated Services.

Subcontractors

As explained above, Voyc also uses certain “subcontractors” to assist in the operations necessary to provide the Voyc Services as described in the Terms & Conditions. The following is a list (as of the date of this policy) of the names and locations of material third-party subcontractors. Subcontractors do not have access to Service Data.

For any additional information, contact infosec@voyc.ai

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